One suggestion is to find a space local to or (better yet) inside the hospital for one or two staff to manage 'customer service'. This office would be available for patients to drop off/pick up requests, or swing by for a quick note print out, etc.
We established two locations for ROI Customer Service, and it has made our patient (and the clinical areas) much happier.
Maria C. Alizondo, MOL, MLC, RHIT, FAHIMA
Director | Health Information Management Services
ISS | Information Services & Solutions
Office: 310-267-7603 | Cell: 818-590-7504