When a patient expires outside your facility (at home, other healthcare system), do you have a policy in place to mark them "expired" in your EHR/Patient Portal?
Occasionally, we get requests to move an email address from one spouse to another's portal account when the shared owner expires. Because the patient expired outside of our healthcare system, our medical records do not reflect that the patient is deceased. Until the record reflects that the patient is deceased, we cannot release the email to be used on another account.
I also would love to know how others handle this. We do not have a way of updating/knowing when a patient has expired outside of our facility.