Health Information Technologies and Processes

How many times/ how long should we continue requesting records?

  • 1.  How many times/ how long should we continue requesting records?

    Posted 01-10-2020 18:31
    Hello All,

    My department is working on coming up with a number or time frame regarding how long or how many times we should request records if we are receiving no response from the other end.

    Is there a best practice that your organization follows?  Or did you come up with your policy and workflow around this on your own?

    Any information you could share would be helpful.  We need to find a balance between doing our due diligence in requesting and the amount of time and effort it takes to keep going back to request things that are several months old.

    Thanks! :)

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    Carrie Elliott
    Lead Health Information Technician
    Sacramento Native American Health Center
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