Health Information Technologies and Processes

Custodian Patient Portal Access

  • 1.  Custodian Patient Portal Access

    Posted 12-10-2019 13:28

    Hello all,

    I was hoping someone could please share how they handle custodian/minor patient portal access to parents/family. We are trying to work on a process for these types of requests and I would appreciate any policy or procedure you would be willing to share!

    Thank you in advance!


    Karla B. Viruet, MS, RHIA
    HIM Operations Manager
    The Valley Hospital

  • 2.  RE: Custodian Patient Portal Access

    Posted 12-11-2019 10:57
    We are still working on our formal policy; however, parents or guardians may have portal access by proxy until the patient reaches 12 years of age. Once the patient reaches 12 years, the proxy access automatically expires unless the minor patient authorizes continued access. I have linked our proxy access request and authorization form below:

    Lori Black, RHIA, CCS, CHTS-IM
    HIM Director
    INTEGRIS Health

  • 3.  RE: Custodian Patient Portal Access

    Posted 12-11-2019 11:49

    Hi Lori,

    Thank you so much for this. Much appreciated!