Our SNF has been using a third party vendor, We Care Connect, for 2 years to administer our post-discharge surveys.
We have had very good results. They reach out to patients twice after discharge. We were able to customize questions for both calls and assign triggers meaning that certain responses trigger email alerts to specific individuals and require intervention. For example, "you are aware of your follow up appointments" or "you understand how to take your medications". Patients or responsible parties are alerted to the survey upon admission and discharge so know to expect the follow up.
Regards, Kristin Ferriter, RHIT, MHA Program Manager Compliance and Risk Management Carolina Meadows, Inc. 100 Carolina Meadows Chapel Hill, NC 27517-8505 Phone: 919.370.7184 Fax: (919) 929-7808