Health Information Technologies and Processes

Innovating Deficiency Analysis Teams

  • 1.  Innovating Deficiency Analysis Teams

    Posted 01-10-2020 12:48
    Recently I took a roll over a team that performs the deficiency analysis for our health care system and was tasked with innovating the rolls and responsibilities to keep the team relevant.  I was hoping to get some insight into what others out there may have already done or are looking to do.  Unfortunately with automation the work load for these types of positions is diminishing and its a great time to look outside the box to see what opportunities the future holds.  One direction I've been focusing on is how to get my staff back into a educational roll with physicians and incorporate more face time so the relationships we once had can be reestablished.

    Any and all feedback and discussion is appreciated.

    Jason Ashby
    Him Supervisor
    University of Utah Health Care

  • 2.  RE: Innovating Deficiency Analysis Teams

    Posted 01-26-2020 00:07

    At my previous facility, deficiency and correction teams were part of resident/ new physician orientation. The team presented top deficiencies or chart corrections that were made on a regular basis. Deficiency staff would communicate with providers on a regular basis if items were past the allotted allowed days. My current facility is much smaller so if providers are habitually delinquent in their completing their deficiencies, we advise Administration and if they feel it's warranted, they will advise the Chief Medical Officer.


    Glenda Rakes
    HIM Director/Privacy Officer
    Northern Montana Health Care

  • 3.  RE: Innovating Deficiency Analysis Teams

    Posted 29 days ago

    Good Morning,


    My analysis team wear many hats. Not only do their analyze, they scan medical records, make Diagnostic Imaging CDs for ROI request, they cover and rotate in the reception area answering phones and completing requests for records, and train outside staff to scan. Part of their analysis process is to review scanned images for quality, including all registrations documents so we can report any issues back to the corresponding departments. Hope this is helpful.




  • 4.  RE: Innovating Deficiency Analysis Teams

    Posted 29 days ago
    Our analysis team also wears many hats and could cover multiple tasks. They currently assist with the deficiency management, coding holds/unbilled, analysis, chart audits for HP and OP report TAT, and EMPI.


    Ashley Hendry, MBA, MSL, RHIA | Director | Health Information Management

    Lutheran Hospital | The Orthopedic Hospital |

    7950 West Jefferson Boulevard | Fort Wayne, IN 46804

    Tel: 260-435-7270 | Fax: 260-435-7631 | | 


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