Health Information Technologies and Processes

Epic Facilities - Release of Information Process

  • 1.  Epic Facilities - Release of Information Process

    Posted 25 days ago
    My facility will be transitioning to Epic next year, and I am working on a project to determine what the best process is for handling ROI requests. Currently, our ROI is outsourced, but with the many functions Epic has to offer, we are seriously considering bringing ROI in house. For facilities that use Epic, what is your ROI process? Is your ROI solely in house, outsourced, or a hybrid (some in house functions and some outsourced functions)?

    Thank you!

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    Kaylee Powell

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  • 2.  RE: Epic Facilities - Release of Information Process

    Posted 25 days ago
    Hi Kaylee,
    We use Epic and do all ROI inhouse using the HIM Module. We are small though, county mental health. Let me know if you want more information. We are on OCHIN Epic so it's a bit different.

    Good luck,
    Aurae

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    Aurae Beidler MHA,RHIA,CHPS,CHC
    Compliance/Privacy Officer
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  • 3.  RE: Epic Facilities - Release of Information Process

    Posted 24 days ago
    Our facility did ROI in-house prior to Epic.....we have been live on Epic since 2016 - HIM now also does ROI for all of our employed physician practices and our outpatient behavioral health facility.

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    Wendy Mangin
    Executive Project Director
    Good Samaritan
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  • 4.  RE: Epic Facilities - Release of Information Process

    Posted 24 days ago
    Edited by Lisa Hunter 24 days ago
    Hi Kaylee,

    The facility I work for uses Epic. We have been on Epic for about 3 years now and our previous system was Cerner. We are a large healthcare system. Our ROI process is a hybrid. We use a vendor for what we call our "Heavy" requests such as legal, insurance audits, MAC, RAC etc. In house we process patient requests, continuation of care and regulatory to name a few. We have recently started to process in house business office requests. We have current initiatives to start using the system and technology more for our ROI functions.

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    [Lisa ] [Hunter], RHIT, CHPS
    [System Release of Information Manager ]
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  • 5.  RE: Epic Facilities - Release of Information Process

    Posted 21 days ago

    My facility is a large organization as well, so I see them adapting a process similar to what your organization currently has set up. For your in-house employees, what is your current organizational structure like for ROI? Also, what performance measures do you have set for your employees who process ROI requests? 


    Thank you for your response! It is extremely helpful! 



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    Kaylee Powell
    Cancer Conference Coordinator
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  • 6.  RE: Epic Facilities - Release of Information Process

    Posted 20 days ago
    our facility uses Epic too and have been on it since 2017-2018 (we are large facility across the US and implemented at different location over 2 years) We also use a vendor for are billable requests (legal, insurance, billable audits)
    our model for our in-house staff is that we have specialists that handle our straight forward, everyday requests (patients wanting minimal info, continue care request) then we have SR specialists that not only help with the regular requests, but also handle request that require more in-depth work (patients asking for LMR or DRS records, work with our internal legal dept, external legal representing our organization, insurance we cannot bill) We also have our insurance audits now all going to another dept through our revenue cycle, which is a recent change for us.
    as for performance measures - we currently have staff track the orders they enter, complete, or work start to finish and well as other items that leadership wants to know about - such as computer downtime that staff cannot work or if there are long times of non-productive times (long phone calls, meetings, etc) which is logged on a excel spreadsheet and turning in each pay period. I don't know if our leadership has ever figured out how to utilize Epic for this data for each staff member with the way our dept has laid out the work.

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    Aimee Barta , RHIT
    Sr. Release of Information Specialist
    barta.aimee@mayo.edu
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