Health Information Technologies and Processes

Watermark on results from outside lab

Lori L. Richter, Healthcare Management,Leadership,RHIA,CHPS,MA,CPHI01-08-2020 15:17

Lori L. Richter, Healthcare Management,Leadership,RHIA,CHPS,MA,CPHI01-09-2020 10:22

Lori L. Richter, Healthcare Management,Leadership,RHIA,CHPS,MA,CPHI01-09-2020 14:22

  • 1.  Watermark on results from outside lab

    Posted 01-08-2020 15:15

    Hello!  Once again, I need some advice.  

    Our facility uses a hybrid med record, and we get  lab results faxed to us from the outside lab.  Sometimes the intended recipients don't get the faxed results, so the outside lab has created an exchange of sorts, where they store all results.  Our staff can then go print results as necessary.  However, when they do this, they are now watermarked (this was not something that we had seen previously) stating THIS IS NOT A CHARITABLE NOTE.  The problem is, the doctors are signing the lab results, and sending them to med records to be scanned into the system.

    Since this started happening a few weeks ago, my position has been that we need the original, non watermarked lab result from the outside lab.  The clinical staff disagree and continue to push back.  Can anyone weigh in with their opinion?  

    Thanks in advance.

    Sarah Jackson



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    Sarah Jackson
    Compliance Manager
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  • 2.  RE: Watermark on results from outside lab

    Posted 01-08-2020 15:17
    Does the lab result which they pull from the stored location still contain all of the other required elements (name of facility, collection date, etc)?

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    Lori Richter
    Ehr Compliance, System Director
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  • 3.  RE: Watermark on results from outside lab

    Posted 01-08-2020 16:00
    It does.

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    Sarah Jackson
    Compliance Manager
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  • 4.  RE: Watermark on results from outside lab

    Posted 01-09-2020 10:22
    Good morning! Then I would consider that an appropriate document and have no problems adding it to the chart.


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    Lori Richter
    Ehr Compliance, System Director
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  • 5.  RE: Watermark on results from outside lab

    Posted 01-09-2020 13:31
    Great, thanks.  Do you happen to have any supporting documentation or rationale behind why you would consider it an appropriate document?  I ask because I know that is something they will ask of me.

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    Sarah Jackson
    Compliance Manager
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  • 6.  RE: Watermark on results from outside lab

    Posted 01-09-2020 14:22
    I’ll message you directly

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    Lori Richter
    Ehr Compliance, System Director
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  • 7.  RE: Watermark on results from outside lab

    Posted 01-09-2020 16:16
    Thank you!

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    Sarah Jackson
    Compliance Manager
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