Health Information Technologies and Processes

  • 1.  ROI Clarification

    Posted 10 days ago
    When we receive an ROI that we wish to discuss/clarify with the patient/client we try to call them, usually leaving a voicemail message to return our call regarding their request. In addition we send a secure message with the same request. It could be a patient/client request for records, or a request from a physician or facility.

    Here are our questions:
    If no response, how many times do you try to call or secure message the patient/client and how often?

    At what point do you close the ROI, without processing, if no response from the patient/client? 30, 60, 90 days? Is there a statute or regulation governing this?

    In addition, for ROI's that have been processed, how long do you hold the copies if the patient/client does not pick them up, nor call to cancel the request?  Is 90 days appropriate before destroying the copies?

    We would appreciate all input. Thanks so much!

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    Carol Taber
    Health Information Coordinator Ii
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