Health Information Technologies and Processes

"BC"...as compared to now...any trends?

  • 1.  "BC"...as compared to now...any trends?

    Posted 21 days ago
    I think most people would agree that times are different today than they were "BC"...Before COVID.

    Anything in particular that you've noticed that is different today than it ways maybe a few months ago?  For example, one thing I am seeing is how access to PHI is getting addressed by organizations making changes in their processes so that individuals requesting access do not need to come to the facility to either make the request or pick up copies of PHI.  In turn, I think this may also result in more requests for PHI to be emailed to individuals.

    Curious to see what others may be observing.  Thanks!

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    Frank Ruelas
    Compliance Professional
    Arizona
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  • 2.  RE: "BC"...as compared to now...any trends?

    Posted 21 days ago

    Frank,
    While emailing PHI has always been an option if a patient specifically requested, requests for emailed copies were few and far between.  I think a lot of patients were unaware that it was an option.  However, since COVID I have seen somewhat of a culture change in which our entity is now more understanding and comfortable with releasing PHI via email, and we are now offering it to patients as an option.  The risk of sending PHI via unencrypted email is explained to the patients, however, not many have concerns with the risks.

    We have also been offering to deliver medical records to an individual at the entrance of the building to decrease visitors in the building.  Because of this, we are not photocopying the individual's drivers license that is typically scanned in with the request, rather we are just confirming that they are the subject of the records.

    An increase in utilizing our patient portal is also notable.

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    Ashley F.
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  • 3.  RE: "BC"...as compared to now...any trends?

    Posted 21 days ago
    Sounds like some very practical and patient centered approaches.  Thanks for sharing!

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    Frank Ruelas
    Compliance Professional
    Arizona
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