Health Information Technologies and Processes

Do you send records to portal upon request?

Loritta M. Black, Health Information Management,RHIA,CCS,CHTS-IM21 days ago

  • 1.  Do you send records to portal upon request?

    Posted 23 days ago

    I am interested in learning if your EMR has the capability to upload patient records upon request to the patient's portal on an as needed, ad hoc, basis.

    If so, what does this process look like?  Do you still require the patient request their records in writing with an Access form? 

    If not, what information do you currently have going to your patient portal?

    Thank you for your insight,



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    Ashley F.
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  • 2.  RE: Do you send records to portal upon request?

    Posted 23 days ago

    We are a Meditech hospital and have their portal. Would also love to know if others push information to the portal. I would like to start this in my organization!

     

    Thanks,
    Karla

     






  • 3.  RE: Do you send records to portal upon request?

    Posted 23 days ago
    Edited by Ashley Friedrich 23 days ago

    Karla,

    I believe that I had the ability to do this at my previous organization (Cerner).  It is such a convenience for patient's especially during COVID when we are needing to find other ways to provide patient's with access to their records.  I strongly suggest that you open an Expanse ticket to ask that they open an IDEA.  Our representative is speaking with other teams to see if they have ever received this request before, but if others have not expressed interest, they advised they will not proceed with opening an IDEA for our organization.  I will be reaching out to others on MUSE shortly, but interested in how the process may work.  Is it necessary to require a written request if we have this capability and their identity as well as email address was verified at the time of registration, or is this an extra burden?



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    Ashley F.
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  • 4.  RE: Do you send records to portal upon request?

    Posted 23 days ago

    We're a Cerner shop and you can push records via the portal to someone, however, we also send records, on request, via secure email which some people prefer a PDF like that and not just additional attachments in their portal.

    We do require an authorization, but we have it set-up where that can be completed securely online.



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    Seth Katz
    Vice President of Him and Revenue Cycle
    Truman Medical Center
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  • 5.  RE: Do you send records to portal upon request?

    Posted 23 days ago

    Thank you. I would still have them complete an authorization request so it allows us to keep track of what we are releasing and requests being processed as they are received. I have already asked our IS department to add it as an action item we want to pursue.

     






  • 6.  RE: Do you send records to portal upon request?

    Posted 23 days ago

    Thank you for confirming that Cerner has the capability Seth, I thought that was the case.   It is great to have options!

    Karla fingers crossed that Meditech receives additional requests to move forward with this functionality.



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    Ashley F.
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  • 7.  RE: Do you send records to portal upon request?

    Posted 23 days ago

    Thanks Ashley!

     






  • 8.  RE: Do you send records to portal upon request?

    Posted 22 days ago

    Hello,

    We use Epic's MyChart and send records to the portal. When patient's request records directly from the portal, we don't require additional authorization.



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    Tricia Blanco
    Him Project Analyst
    University of Texas MD Anderson Cancer Center
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  • 9.  RE: Do you send records to portal upon request?

    Posted 22 days ago

    Interesting, thank you Tricia! I was leaning towards not needing a written request to send records to the portal, but wasn't quite sure what was the standard practice. 



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    Ashley F.
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  • 10.  RE: Do you send records to portal upon request?

    Posted 21 days ago
    We consulted our legal department on this, and they stated that since the patient/proxy has to log on (after doing all the validating at account set up) they can send a message to our department to request information. We use Epic and there is the option for messages to come directly to ROI, and we also have the capability of releasing the records back to the patient/proxy as a portal link that the patient/proxy can access and do as they wish (save/print), but the link is only accessible for 30 days.

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    Aimee Barta , RHIT
    Sr. Release of Information Specialist
    barta.aimee@mayo.edu
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  • 11.  RE: Do you send records to portal upon request?

    Posted 21 days ago
    We use Epic and enabled a process to allow patients to submit requests to us via the portal/MyChart. We created a message template that mirrors, to a degree, our paper information request form. The default return method is the patient's portal.

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    Lori Black, RHIA, CCS, CHTS-IM
    HIM Director
    INTEGRIS Health
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  • 12.  RE: Do you send records to portal upon request?

    Posted 17 days ago
    Hi Loritta,

    Are the records you return to the patient's portal only accessible for a number of days, simular to Aimee's workflow above as well?

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    Ashley F.
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  • 13.  RE: Do you send records to portal upon request?

    Posted 17 days ago
    Yes, they have 30 days to download the records.

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    Lori Black, RHIA, CCS, CHTS-IM
    HIM Director
    INTEGRIS Health
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  • 14.  RE: Do you send records to portal upon request?

    Posted 16 days ago
    Thank you Loritta and Aimee for your responses!

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    Ashley F.
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