Coding, Classification and Reimbursement

Unable to access practice exams

  • 1.  Unable to access practice exams

    Posted 8 days ago
    I am scheduled to take the CCA certification exam on September 12th.  For over a week my code to access these practice exams has been denied. This is not what I need with the exam looming before me.
     I have contacted tech support daily and the excuse is always that the system is down. Frustration has led to outright rage because I need to take these exams and I have received no support.
    AHIMA is the supposed gold standard for medical coding and I have no idea how I can pass an exam without the product that I paid for and have been preparing for the certification.
    PLEASE ADVISE as I need this issue resolved promptly.
     I'm terrified and furious about the total lack of concern

    Ann Moore

  • 2.  RE: Unable to access practice exams

    Posted 8 days ago

    Good luck on your test! Since this is your first coding test just know that all of the questions in the study guide are the same as what is on the online practice exams. So if you continue to study the study guide book you should be fine. No excuse for the online exams not working since they are included in the price of your book but keep studying the book and you will do fine.

    I love when clinical personnel become coders. The knowledge a clinical person has with the combination of a coder is fabulous!

    Best of luck.

    Beth Kosman, RHIT, CCS, CCS-P
    HIM Director/Privacy Officer
    Compliance Officer
    Ringgold County Hospital
    Mount Ayr, Iowa

  • 3.  RE: Unable to access practice exams

    Posted 8 days ago
    It has now been close to a week since I was able to access the online assessments which I desperately need in order to pass the CCA exam. My exam is scheduled for September 12th and I am in panic mode. I have spent endless hours on the phone with tech support with no resolution.
    This is seriously my worst nightmare.
    If anyone knows what I should do, please advise.
    I have received inappropriate emails telling me that the course material wasn't included in the bundle.
    Believe me, I am aware of all of the ins and outs as I was an RN with a bachelors degree from 1981-2014.
     I am taking this course because an accident put me on disability and coding was a reasonable option.

    Ann Moore

  • 4.  RE: Unable to access practice exams

    Posted 8 days ago
    Ann -

    It is always frustrating when apps on your computer do not work, but remember, these exams are pretty much open book. You are allowed to bring your coding books with you and they can even have notes and highlighting in them as long as it is not all over the place.  You will need to take off any tabs that you have on your coding books before taking the exam, and check to make sure that you are bringing the allowable code books for the proper year.

    I really do not think you will have any problem at all passing the CCA exam.  (You probably wouldn't have a big problem passing the CCS exam either.)  Just relax and BREATHE.

    By the way, your worst nightmare is not this, your worst nightmare is forgetting to renew your license before the exam and having them refuse you because your license expired two days prior.  You won't get your money back and you will have to reschedule and pay for the exam again.

    Do not stress and do not panic, if you know your guidelines you will do fine!

    Rachel L. Cloward
    HIM Program Director and Assistant Professor of Health Sciences
    Long Island University

  • 5.  RE: Unable to access practice exams

    Posted 8 days ago
    Dear Ann,
    I would get such test anxiety my instructor would tell me, "don't panic, prepare".  Everything that is on- line, (case studies, etc.) is in the book. If on line isn't accessible tear into the book.
    I look at a lot of the domains as fluff, if you will. Important to know but concentrate on coding, coding , coding  both cpt and icd-10 and guidelines, guidelines, guidelines.  Know them inside and out. And after you pass revisit them often.
    Remember, diagnosis and procedural part (domain 2, I think) makes up for 64-68% of your grade.  The other domains, each one, make up anywhere between 1 to 10%  of your grade.
    You're going to do just fine!
    All the best! And Good luck!

    Peggy Moffitt, Rhit, CCS

    Sent from my Verizon Motorola Smartphone

  • 6.  RE: Unable to access practice exams

    Posted 4 days ago
    Hi Ann,

    I followed up with my team at AHIMA this week and I heard that your access issue was resolved. Thank you for bringing this to our attention and please feel free to reach out to me directly if you have any other issues with AHIMA products and I will get you in touch with the right person to avoid any unnecessary frustration.

    My email is

    Melanie Endicott
    Vice President, Him Practice Excellence

  • 7.  RE: Unable to access practice exams

    Posted 7 days ago
    Ann, Has this been resolved? If not I would go up the "chain of command" at AHIMA, all the way to the top if necessary. If AHIMA has sold you a product and not provided the content of that product as you say you have paid for, that is very serious and needs to be addressed at a high level.

    Marion Gentul
    Him Consultant
    NJPR Hospital and Medical Support Services Inc