We are a Meditech shop too. We allow 3 days so the provider would have an opportunity to contact the patient.
I believe the standard states that we are only allowed to hold results from the portal for 36 hours. We used to have a 34 hour hold in place, so that we knew were inside that 36 hour time limit. However, when we went Live with 6.15 we decided to just send them when available. HIM won't hold results for 36 hours after they are requested, they would fulfill a request as soon as they were able to do so.
Katie Wood, RHIA
Assistant Director of Information Systems/Privacy Officer
War Memorial Hospital
500 Osborn Blvd
Sault Ste. Marie, MI 47983
p: 906-635-4663 email@example.com
We too are Meditech 6.15. We also don't hold the results. They are fulfilled as soon as they are requested.
When we first implemented a patient portal, we had push-back from our Medical Staff – some wanted a 7 day delay! I recall presenting stats at a medical staff meeting of how many patients come to HIM or Lab and get copies of their results, plus how quickly they do so – I think it was eye-opening for a lot of the physicians......I remember our CMO at the time, telling the other physicians that they needed to change their conversation somewhat with their patients in the office – tell them "If you have access to our new patient portal, you may see your results before I do, but I will be reviewing them and contact you to discuss results, as needed, just as I have always done." He also told them that he foresees the time when results will go in immediately because that is what our patients want. They started out holding test results for 48 hours, now they are going in as soon as they are resulted!
Wendy Mangin, MS, RHIA
Director of Corporate Compliance
520 S. Seventh St. | Vincennes, Indiana | 47591
Hospital: 812.882.5220 | Direct: 812.885.3487
Fax: 812.885.3912 | firstname.lastname@example.org
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