Confidentiality, Privacy and Security

Does anyone offer free credit monitoring...?

  • 1.  Does anyone offer free credit monitoring...?

    Posted 9 days ago
    Hi,

    I was wondering if anyone works for a facility that offers free credit monitoring to their patients?  We are thinking of providing this service to out patients who we determined information was breached, just not sure how to go about this or what best practice is.  Do we have the patients register themselves with a credit monitoring company and send us the bill? Any suggestions?

    Thanks!

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    Karen Mai
    Director Corporate Compliance and Privacy Officer
    Lafayette General Medical Center
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  • 2.  RE: Does anyone offer free credit monitoring...?

    Posted 8 days ago
    Karen...and let's be frank (sorry...couldn't resist)...cost is often a major factor in determining which path to take in providing credit monitoring.

    For starters...many organizations will offer credit monitoring to those receiving breach notifications which they can then "activate".  It's hard to find percentages...but the best I can tell from watching this over the years  is that using this approach where you offer it to everyone affected by a breach, the number of people who actually use the offered credit monitoring service is much lower than you might expect.   I have a database of large scale breaches >500...so that's what I'm using as my basis.

    Just something to consider and what others do...for what it is worth.




    Posted: 7:58 AM AZ time

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    Frank Ruelas
    Compliance Professional
    Arizona
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  • 3.  RE: Does anyone offer free credit monitoring...?

    Posted 8 days ago
    Hi
    We include a 1 year free credit monitoring offer in all breach letters.  The patient is instructed to call within 30 days of receipt of letter to obtain activation information.  I hear from about 10% of the breach population.  We pay a few dollars per activation code and I usually get 50 to keep on hand.  We pay around $20 if the patient actually activates the service.  Company contact info is included below.  Best wishes.

    ozzie.fonseca@experian.com
    anel.nevarez@experian.com

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    Dana Williams
    Privacy Officer
    Baptist Health
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  • 4.  RE: Does anyone offer free credit monitoring...?

    Posted 7 days ago
    Dana...thanks for sharing.  I've heard from others...and of course depending on a number of factors...but even that being said...I understand that the percentage of people that actually activate credit monitoring is very low...often less than 10%.

    Now when the breach involves info to include SSN, bank accounts, etc...that's when it tends to be closer to 10% if not higher.

    Similar stats are related to how many people will call the established phone number for info listed in breach notification letters.




    Posted: Saturday

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    Frank Ruelas
    Compliance Professional
    Arizona
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