We closed our ROI walk-in service mid-March due to COVID-19 at the same time the hospital began restricting visitors. We added email to our request methods available to patients to offset any inconvenience. This new process has been going well and we've not received any negative feedback. Because we're an offsite department and frequently need to shuffle staff to cover the onsite window, we're now discussing the possibility of not reopening walk-in service for ROI at the conclusion of the pandemic. While there seems to be support for this decision, we wanted to survey our peers to find out if this would be a deviation from standard practice or if it would be in line with other healthcare facilities. Thank you in advance for your time.
TONYA CARRANZA, RHIT, CHPS Manager, Release of Information Tampa General Hospital 813.844.3068 – Office email@example.com We Heal. We Teach. We Innovate. Care for everyone. Every day.
Other notes: We are working on our patient portal campaign and have been challenging our team to communicate more with patients about the portal. From April to May, we increased releases to the patient portal by 83%. Additionally, in preparation for compliance with the 2020 Interoperability and Information Blocking federal rule, we are working with ITS, physician and organizational leadership to implement Open Notes and real-time result sharing to the portal. Radiology image sharing would also subject to this rule if these are a part of your designated record set. It is my hope that in the future, patients will be able to self-service much of their information access needs and HIM will govern and support rather than process requests in a traditional manner.