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​unsolicited records and patients who have not been seen recently

  • 1.  ​unsolicited records and patients who have not been seen recently

    Posted 07-15-2019 11:39

    Hello -

    Does anyone have a sample policy or process that speaks to unsolicited ER records for patients that have not been seen in years by our provider?  Is there a best practice for whether to scan them into the record or send them back to provider?

    Our scenario is we have ER's sending records to us for patients that have not seen our physicians in three or more years.  From a compliance standpoint, I am trying to figure out what to do with them.

    Thank you

    Sarah



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    Sarah Jackson
    Compliance Manager
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