Yay ROI. a fun place to start. Like Tennille said, don't be afraid to ask for help. To this day, in almost all the jobs I do (and i've picked up a few hats along the way), I am always asking questions as each situation is a little different, and the answer isn't always the same.The other thing, is learn the system used (probably an EMR), as knowing it will greatly help in locating what's being asked for. With that, make yourself a cheat sheet of where to find, and what terminology your facility uses. For things such as angiograms, sleep studies, etc. They aren't all the same, and doctors don't always align either. And, the acronyms people come up with for various things. [There are way too many acronyms in healthcare].Also, if you are going to be on phone, or outside facing as well, learn your standard form and what the different parts actually mean. Also, how your team typically handles requests. Is one place I've gotten the most praise, is in helping people understand the form, especially in what 'complete' means, especially if they want it on paper. The form's options don't always properly translate, as it isn't always HIM working on the form itself.
Wish you luck in your new path~