Confidentiality, Privacy and Security

Tips for Ensuring the Confidentiality, Privacy, and Security of Patient Records in a Work-at-Home Environment?

  • 1.  Tips for Ensuring the Confidentiality, Privacy, and Security of Patient Records in a Work-at-Home Environment?

    Posted 18 days ago
    Hello, everyone! My name is Marlene, and I'm a 2nd-year student in Monroe Community College's Health Information Technology / Medical Records program in Rochester, NY. I'm preparing to graduate this spring and pursue my RHIT & CCS certifications, as well as secure my first job. At this point in time, I know many employers are asking HIT/HIM professionals to work from home, and understand that that may very well be the environment I find myself in.

    So, I was wondering if you had any tips for ensuring the confidentiality, privacy, and security of patient records in a Work-at-Home environment? Or, if there are any pitfalls / challenges to working in that setting that I (or others) should be aware of?

    ------------------------------
    Marlene Maney
    ------------------------------


  • 2.  RE: Tips for Ensuring the Confidentiality, Privacy, and Security of Patient Records in a Work-at-Home Environment?

    Posted 18 days ago

    Hi there. 

    We do not allow printing of PHI in the WFH settings or saving/downloading PHI on the desktop documents folder. Any PHI needed in that capacity would be behind the firewall that requires VPN access. Our teams are to have a workspace that is in a secure setting (not shared workspace) and is not readily visible to others that may be in the home setting. We also require secure access to internet and reliable internet connectivity.  


    My team utilizes OneNote for meeting notes, organization of frequently utilized policies and procedures and job aides, etc but also with the understanding that the notes should not contain PHI. 


    Definitely become accustomed to Zoom and WebEx use. One of the things that I have noted is a move toward less business more casual attire.  I personally get ready for work and prepare to be present and engaged at home just as if I were going into the office.  It helps my mind set to be more productive when I'm dressed for success.  I may not be in a suit but I
     also not in my PJs or sweats etc.

    Interviews are being hosted via zoom and webex.  My recommendation is still "Dress for the job that you desire to have", even for that zoom interview.  


    Hope this helps!



    ------------------------------
    Karrie Hodges
    Him ROI Integration Manager
    Duke University Health System
    ------------------------------



  • 3.  RE: Tips for Ensuring the Confidentiality, Privacy, and Security of Patient Records in a Work-at-Home Environment?

    Posted 17 days ago
    Hi, Karrie!

    Thank you so much for taking the time to respond, as well as your wonderful input on privacy, security, and confidentiality, as well as your tips about technology and interviewing. My program relies heavily on Zoom, and I have had conversations on WebEx (WebEx is supposedly more secure than Zoom, as far as I know). It is also incredibly comforting to know that there are specific security measures that your organization has in order to protect PHI, and will keep them in mind going forward.

    Thanks again!

    ------------------------------
    Marlene Maney
    ------------------------------