Healthcare Leadership and Innovation

Name on Insurance Card is Wrong

  • 1.  Name on Insurance Card is Wrong

    Posted 14 days ago
    Hi All,

    The registration staff at my organization is stating that they create a patient account using the name on a patient's insurance card, even if the insurance card has the name incorrect. For instance, if the insurance card has the patient's name spelled wrong, the registration staff will create the chart using the misspelled name to match the insurance card.

    Does this seem right? It doesn't to me, so I'm hoping someone here can provide me with some more guidance.

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    Tasha Kozar
    Health Information Manager
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  • 2.  RE: Name on Insurance Card is Wrong

    Posted 13 days ago
    Our software has a patient tab, a subscriber tab, and a guarantor tab.  We will change the name on the subscriber tab, but not the patient name tab. 

    Stacey Goodenough, RHIA

    Medical Records Manager/Privacy Officer

    Wayne Memorial Hospital

    601 Park Street Honesdale, PA 18431

    (570)253-8278

    goodenough@wmh.org


    "Don't Stop Until You Are Proud"

     

     



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  • 3.  RE: Name on Insurance Card is Wrong

    Posted 13 days ago
    Thank you!

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    Tasha Kozar
    Health Information Manager
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